Support for your helpline

We are delighted to announce that our Annual Conference and Helpline Awards returns on Thursday 7 November 2024 and will take place at the Crowne Plaza in Birmingham.

This year, our theme is Shaping, Sustaining and Showcasing – Delivering Services in a Changing Society. It promises to be a day of insightful discussions, thought-provoking sessions, and invaluable networking opportunities.

We will share more details about the event, including speakers, seminars and our keynote speaker, over the next few weeks and months.

Secure your place early and join us as we come together to shape the future, sustain our efforts, and showcase the incredible work of helplines.

We can’t wait to see you there.

We are excited to offer you an exclusive promotion for our open training courses. As a valued member of Helplines Partnership, you can now book any open training course taking place in November and December 2024 for just £99 per place.

This is a fantastic opportunity to enhance your team’s skills, improve service delivery, and stay ahead in providing exceptional support to those in need.

Available courses:
• Digital Helpline Skills (12 November 2024)
• Impact Practice and Measuring Outcomes for Helplines (13 November 2024)
• Level 1 Essential Helpline Skills 19 November 2024)
• Responding to Suicidal Callers (26 November 2024)
• Level 2 - Developing Helpline Skills (27 November 2024)
• Workplace Wellbeing (3 December 2024)
• Safeguarding for Helplines (5 December 2024)
• Vicarious Trauma (10 December 2024)
• Level 3 - Advanced Helpline Skills (11 December 2024)

We are committed to supporting organisations that provide non-face-to-face advice, support and information to improve general wellbeing. We offer training, a Helplines Standard, and consultancy to help build sustainability and promote excellence, choice and accessibility for everyone.

Please note, we are the membership body for helplines and not the regulator. Any feedback regarding helplines should be forwarded to the helpline direct, following the appropriate procedures. If you require further support regarding your feedback/complaints requirements, please visit The Charity Commission.