Resilience for a Healthy Workplace
Vicarious Trauma Training is essential for individuals or teams working on helplines or other supportive roles, as it helps individuals recognise and cope with the indirect emotional impact of others' trauma. By understanding vicarious trauma, team members can develop healthier ways to manage the emotional toll of their work, leading to better overall well-being and preventing burnout.
This course aims to enhance resilience and sustainable practice, ensuring that the team can continue providing high-quality support to those in need without compromising their own mental health.
Learning Objectives
Explore and understand the process of vicarious trauma
Recognise and identify the key risk factors to your helpline workers and service
Create an action plan for your helpline/service
Explore the meaning of a complex call in your service and understand the impact complexity has on risk factors
Utilise the Professional Quality of Life Measure (ProQOL) for early identification of burnout / vicarious trauma
Identify how to manage and reduce the risk of vicarious trauma for yourself and through organisational support
Resilience and Wellbeing
Our Resilience and Wellbeing courses are designed to support individuals build the skills needed to cope with challenges, stress, and adversity in both personal and professional settings.
Our Vicarious Trauma and Worker Wellbeing courses are designed to compliment each other, promoting both personal resilience and a thriving workplace. Get 10% off when you enrol in both courses together.
Promotion
To mark World Mental Health Day (10 October 2025), we’re offering a special discount on our winter Resilience and Wellbeing open courses. Book the following courses between the 6th and 19th October to receive:
- 10% off when you book 1 course
- 20% off when you book both courses together
Available for open courses:
- Vicarious Trauma: 11 November 2025
- Worker Wellbeing: 19 November 2025
- Vicarious Trauma: 3 December 2025
- Worker Wellbeing: 26 February 2026
CPD Accredited Training
Receive a CPD certificate upon completion and accrue 6 CPD hours.
This course has Quality Checked training recognition with the National Counselling and Psychotherapy Society (NCPS).
This course alone is not a route to the Accredited Register, nor does it equip a participant to refer to themselves as a qualified counsellor or as a ‘specialist’ in this area of work unless they have obtained relevant qualifications and experience to do so.
I am so grateful for this training and all the other you organised so far. There are so many insights, and there is time to really reflect on oneself and coping mechanisms, and I have found them all very impactful for my job.
Our Vicarious Trauma Training is available as a full day course. Book onto one of our virtual open courses, or enquire about in-house training for your team.
- Available virtually
- These courses are an opportunity to learn alongside other organisations.
- Up to 4 delegates from 1 organisation on each course
- Course capacity: 16 delegates
- Available virtually and in-person
- These courses are an opportunity for your team to learn together
- Training materials and learning content can be tailored to meet the specific needs of your organisation
- Courses suitable for between 6 and 16 delegates