Equip your team with the skills and confidence to deliver effective, compassionate support through webchat. This practical half-day session gives your team the tools to deliver effective, compassionate support through webchat, exploring the unique dynamics of online communication and what it takes to get it right.
Through a mix of discussion and skills practice, participants will leave feeling more confident and better prepared to support people via webchat.
Half-Day course: 3 hours
Note - This course includes selected content from our full-day Digital Helpline Skills course and therefore should not be attended in addition to or alongside that course.
Learning objectives
Consider current digital trends in relation to your service
Identify benefits and challenges of responding via a live channel such as webchat
Practise skills in responding via webchat
Practise transferable skills from phone to webchat
Identify ways to manage confidentiality and promote safety on webchat
Consider our own online engagement and strategies for wellbeing
Training Types
- Available virtually (recommended) and in-person
- These courses are an opportunity for your team to learn together
- Training materials and learning content can be tailored to meet the specific needs of your organisation
- Courses suitable for between 6 and 16 delegates
Not yet available
We're exploring the option of running the half day course as an open session. Please register your interest below.
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