Digital Helpline Skills
Digital Helpline Skills
Overview
Digital-based support requires different approaches, understanding and techniques to telephone helpline skills. Whether your service already offers, or is considering digital-based channels, this course provides vital insights on how to respond to service users effectively through written communication.
Through practical exercises and exploring best practice for each channel, you can ensure the people contacting and accessing your service receive high quality, consistent delivery across all your channels.
Who is it for?
Frontline staff and service managers looking to build upon their knowledge and confidence in using different communication channels.
Duration
10am-4pm including breaks
Channel
Virtually via Zoom or face-to-face (maximum 16 people per group)
Cost
Please note - member fees are dependant on status, turnover and size of organisations.
We also offer rewards on our courses for members and non-members.
The below fees take effect from 1st April 2023. All fees are + VAT.
| Costs | Members | Non-members |
|---|---|---|
| Open Training (Virtual) | £103 per person | £173 per person |
| Open Training (In Person) | £154 per person | £257 per person |
| Inhouse Training (Full Day Virtual) | £1,131 | £1,886 |
| Inhouse Training (Half Day Virtual) | £701 | £1,169 |
| Inhouse Training (Full Day In Person) | £1,257 | £2,096 |
| Inhouse Training (Half Day In Person) | £787 | £1,312 |
Upcoming training sessions
- 21 February 2024 (virtual)
Contact us via training@helplines.org to find out more, or book directly via the form below.