Digital Helpline Skills

Overview

Digital-based support requires different approaches, understanding and techniques to telephone helpline skills. Whether your service already offers, or is considering digital-based channels, this course provides vital insights on how to respond to service users effectively through written communication.

Through practical exercises and exploring best practice for each channel, you can ensure the people contacting and accessing your service receive high quality, consistent delivery across all your channels.

Who is it for?

Frontline staff and service managers looking to build upon their knowledge and confidence in using different communication channels.

Duration

10am-4pm including breaks

Channel

Virtually via Zoom or face-to-face (maximum 16 people per group)

Cost

Please note - member fees are dependant on status, turnover and size of organisations.

We also offer rewards on our courses for members and non-members.

Upcoming training sessions

• 28 February 2023 (virtual)
• 18 May 2023 (virtual)

Contact us via training@helplines.org to find out more, or book directly via the form below.