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News and blog

Keep up to date with what we are doing at Helplines Partnership and news related to the helplines sector.


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Coronavirus message from CEO Paula Ojok

Our member, GlobalARRK, is the only charity that specialises in supporting stuck parents worldwide. They talked to us about their work and the support they provide.

AI and machine learning for helplines

Advice Direct Scotland provides free and independent advice to the citizens of Scotland. Conor Forbes, Creative Lead, explains how as an organisation they use artificial intelligence (AI) to support the work of their helpline service’s contact channels.

Real talk - conversations that save lives

We were joined at our 2019 Conference by Stella Comber and Alex Harvey, from Grassroots, who hosted the seminar ‘Reducing the numbers – Real Talk – suicide prevention awareness’.

NI Helplines Awareness Day
Raising awareness of helplines in Northern Ireland

Celebrating National Pet Month
Celebrating National Pet Month

As part of National Pet Month, we’re sharing the story of Toby, a Beagle who found his forever home with Laura Dowswell, Head of Finance here at Helplines Partnership.

Helpline Award Nominations: Tips to help you craft a strong submission

Nominations are now open for the Helplines Partnership Awards, a highlight of our annual conference.

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Celebrating Volunteers’ Week

This week is Volunteers’ Week so Laura Dowswell, Head of Finance here at Helplines Partnership and volunteer with the BBS UK charity, is sharing her story.

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Thinking of attending our Responding to Suicidal Callers course?

How to respond to callers who present with suicidal thoughts or plans is a common concern for many helpline services.

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General Election - A view from Helplines Partnership

We read the party manifestos so you don't have to. Read our summary on the impact on the third sector.

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Special offer: 10% off in-house training courses

From Friday 12 July to Friday 9 August 2024, we are offering a 10% discount on all our in-house training programmes.