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News and blog

Keep up to date with what we are doing at Helplines Partnership and news related to the helplines sector.

Articles

Christopher

Christopher's story: 'My experience of using a bereavement helpline came about when three of my closest friends died in quick succession.'

I did not deal with each of the losses, and now looking back, I kind of went into shutdown as it was just too much to process at once

Gill

Gill's story: 'I was diagnosed with ovarian cancer in 2017 after experiencing months of vague symptoms'

I was diagnosed with ovarian cancer in 2017 after experiencing months of vague symptoms

Khadija

Khadija's story: 'I reached out to the RASA 24/7 Helpline during a really difficult time'

I reached out to the RASA 24/7 Helpline during a really difficult time. I had recently moved to a new city and didn’t have any kind of support network yet. After experiencing sexual abuse, I was dealing with a lot of confusion, anger, depression, and isolation.

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Rural Support - Matthew's story

Matthew had been a dairy farmer all his life. At 52, his life was farming: early mornings, surrounded by nature, the outdoors, his cattle, and — most importantly — the companionship of his older brother, with whom he had shared both work and life.
But when Matthew phoned Rural Support in 2025, things on the farm had changed.

CDH Helpline Awarness day

Child Death Helpline

I heard of the Child Death Helpline when I saw a poster in my doctor’s surgery.

Brett

Brett's story: 'I’d always been reasonably confident, but in my 40s anxiety arrived. '

I’d always been reasonably confident, but in my 40s anxiety arrived. I had a stigma that getting mental health support was a sign of weakness.

Shelagh

Shelagh's story: 'When our Matty lost his battle with his mental health in 2022, I experienced grief on another level'

I thought I knew grief, having lost my parents at a relatively young age, but when our Matty lost his battle with his mental health in 2022, I experienced grief on another level.

Windows out, windows in

A view from a helpline worker

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I am Danni Gunn and I am Alive

Read Danni's story of how helplines saved his life.

Reflecting on the year in our Annual Review

It’s been a year of challenge and change—both for our sector and for society more widely. The helpline landscape is evolving all the time, shaped by increasing demand, new pressures, and the growing complexity of the issues people are facing.

Helplines-Awards-Winners-logo-shortlist-2025

The Helpline Awards 2025 Shortlist

We’re excited to announce that the shortlist for the 2025 Helpline Awards has now been confirmed.

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Announcing the Helpline Awards 2025 shortlist

The shortlist for the 2025 Helpline Awards has now been confirmed.