Keep up to date with what we are doing at Helplines Partnership and news related to the helplines sector.
Who would change a charity's name in a pandemic?
We talked to Terri McDonald, CEO of our member PostScript360 about their service, bringing in planned changes while operating under the constraints of a global pandemic and about the support they offer.
Make the most of your data with free statistical help
The Royal Statistical Society’s Statisticians for Society programme connects third sector organisations with professional statisticians who can provide expert help with collecting, analysing and presenting data.
10 things I've learned about working with volunteers during Covid-19
We talked to Clare Derry, Helpline Volunteer Coordinator, at our member Refuge about her work for the National Domestic Abuse Helpline (NDAH), a role she started in April 2020. She shares what she has learned.
Over the past three months, from April to June, we have asked Helplines Partnership members about the impact of Covid-19 on their organisation and service. We've produced a short summary report with some of the qualitative and quantitative data we've gathered over the last three months.
A new social contract for a mentally healthier society
We’re proud to be part of a major coalition that has written to the Prime Minister, Boris Johnson, calling on the government to work with us to establish a Mental Health Renewal plan in response to Covid-19.
We talked to our member Antibiotic Research UK to find out more about their work, the importance of effective antibiotics that work, the danger and implications of antibiotic resistance and the support they offer people through the charity’s helpline.
May is Melanoma Awareness month and our member, Melanoma Focus, talk about the support, advice and information their helpline can offer and the importance of talking to your GP if you are worried about a mole or lesion.
Advice Direct Scotland provides free and independent advice to the citizens of Scotland. Conor Forbes, Creative Lead, explains how as an organisation they use artificial intelligence (AI) to support the work of their helpline service’s contact channels.