At Helplines Partnership, we offer the Helplines Standard certification - the nationally recognised quality standard which defines and certifies best practice in helpline work. Find out how it can benefit your organisation in this blog.

With over 300 members, we are a popular and trusted organisation when it comes to helpline management and best practice. Here, we share five of the main benefits of becoming a Helplines Partnership member.

At the end of June the National Office of Statistics published data and analysis from the 2021 Census. Here are three reasons why the regular census is important to charities and support workers.

Advice Direct Scotland provides free and independent advice to the citizens of Scotland. Conor Forbes, Creative Lead, explains how as an organisation they use artificial intelligence (AI) to support the work of their helpline service’s contact channels.

Our member, GlobalARRK, is the only charity that specialises in supporting stuck parents worldwide. They talked to us about their work and the support they provide.

We were joined at our 2019 Conference by Stella Comber and Alex Harvey, from Grassroots, who hosted the seminar ‘Reducing the numbers – Real Talk – suicide prevention awareness’.

One of the benefits of Helplines Partnership membership is being able to tap into the knowledge and experience of your fellow members.

We’re proud to be part of a major coalition that has written to the Prime Minister, Boris Johnson, calling on the government to work with us to establish a Mental Health Renewal plan in response to Covid-19.

We talked to our member Antibiotic Research UK to find out more about their work, the importance of effective antibiotics that work, the danger and implications of antibiotic resistance and the support they offer people through the charity’s helpline.

May is Melanoma Awareness month and our member, Melanoma Focus, talk about the support, advice and information their helpline can offer and the importance of talking to your GP if you are worried about a mole or lesion.

October 1 marks International Day of Older Persons. We spoke to our member Hourglass to find out more about their work and the support they offer older people.

On 5 August Helplines Partnership co-hosted with Harrison Mann’s Tahera Mayat to talk about the work of helplines.