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Application process and fees

Application process and fees

The application process has been designed to be thorough, while also clear and user-friendly.

  • To get started, you can download the Helplines Standard brochure which outlines the certification process and then complete the no-obligation enquiry form.
  • Following this, you can book a free 1-1 chat with an assessor.
  • If you wish to go ahead, we will discuss your requirements and provide you with a quotation followed by the agreement and invoice.
  • We will then provide you with the workbook to help guide you through the process, along with submission forms and a link to shared folders for you to upload your evidence.

When applying, ensure that:

  • you understand the criteria requirements
  • your policies are up to date (reviewed within the last 18 months)
  • your processes and policies are implemented, in line with current practice
  • you have documentary evidence to support current practice

Fees for Helplines Standard accreditation

The fees detailed below include the assessment day, workbook, and subsequent accreditation if successful.

Please note, organisations can apply to pay over six installments by standing order.