Timeline

The certification process takes a holistic view of the whole helpline and is an assessment as opposed to an audit.

We allow six months from application to assessment. However, we understand that timescales can change and we will work with you to accommodate these where possible
During the six months you complete the submission document and upload your evidence to the shared folders
As you work towards the end of the six-month period, we will contact you to introduce your assessor and arrange a mutually convenient assessment day

The whole process obtaining re-certification felt very supportive. I wasn’t made to feel as if it was a chore or that we had to jump through hoops at every turn. This was my first time going for the accreditation and I can categorically say it was a pleasant experience. Brighter Futures