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The certification process takes a holistic view of the whole helpline and is an assessment as opposed to an audit.

  • We allow six months from application to assessment. However, we understand that timescales can change and we will work with you to accommodate these where possible
  • During the six months you complete the submission document and upload your evidence to the shared folders
  • As you work towards the end of the six-month period, we will contact you to introduce your assessor and arrange a mutually convenient assessment day

Brighter Futures

The whole process obtaining re-certification felt very supportive. I wasn’t made to feel as if it was a chore or that we had to jump through hoops at every turn. This was my first time going for the accreditation and I can categorically say it was a pleasant experience. Brighter Futures