Value of achieving certification

The value of achieving certification

• Certification can highlight any gaps or weaknesses in your helpline, thereby providing the opportunity to improve operations and therefore your outcomes.
• Certification provides independent assurance and endorses the quality of your service.
• Creates confidence in your service for employees, volunteers, stakeholders and service users.
• Receiving certification can assist with funding, tendering and in many cases can be a condition of being awarded a contract.
• Many organisations who have been through the process, report that it was a positive team building exercise and provided helpline workers reassurance that they were working within a strong and respected quality framework.