Value of achieving certification
The value of achieving certification
- Certification can highlight any gaps or weaknesses in your helpline, thereby providing the opportunity to improve operations and therefore your outcomes.
- Certification provides independent assurance and endorses the quality of your service.
- Creates confidence in your service for employees, volunteers, stakeholders and service users.
- Receiving certification can assist with funding, tendering and in many cases can be a condition of being awarded a contract.
- Many organisations who have been through the process, report that it was a positive team building exercise and provided helpline workers reassurance that they were working within a strong and respected quality framework.
![Sarcoma UK.jpg](https://helplines.contentfiles.net/media/images/Sarcoma_UK_N7WtXhl.2e16d0ba.fill-300x300.jpg)
We hope that obtaining the Helpline Standard will enable Sarcoma UK to gain additional funding for the support line, but most importantly to reassure anybody making contact that they will experience a high quality, responsive and caring service.
Sarcoma UK