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Value of achieving certification

The value of achieving certification

  • Certification can highlight any gaps or weaknesses in your helpline, thereby providing the opportunity to improve operations and therefore your outcomes.
  • Certification provides independent assurance and endorses the quality of your service.
  • Creates confidence in your service for employees, volunteers, stakeholders and service users.
  • Receiving certification can assist with funding, tendering and in many cases can be a condition of being awarded a contract.
  • Many organisations who have been through the process, report that it was a positive team building exercise and provided helpline workers reassurance that they were working within a strong and respected quality framework.


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We hope that obtaining the Helpline Standard will enable Sarcoma UK to gain additional funding for the support line, but most importantly to reassure anybody making contact that they will experience a high quality, responsive and caring service. Sarcoma UK