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Managing Repeat Callers

Managing Repeat Callers

Managing Repeat Callers


Utilising some of the techniques introduced in our three CPD certified helpline skills courses but taking a more detailed approach, this course aims to equip delegates with the skills and confidence to manage repeat callers effectively. Utilising a range of different approaches, from skills practice elements to understanding policy, delegates will discover a tiered approach to responding that protects the service user, the call handler and the organisation as a whole.

Who is it for?

Services who are looking to prepare for effectively managing repeat callers.


10am-4pm including breaks


Virtually via Zoom or face-to-face (maximum 16 people per group)

Additional info

Workbook provided


Please note - member fees are dependant on status, turnover and size of organisations.

We also offer rewards on our courses for members and non-members.

The below fees take effect from 1st April 2023. All fees are + VAT.

Costs Members Non-members
Open Training (Virtual) £103 per person £173 per person
Open Training (In Person) £156 per person £257 per person
Inhouse Training (Full Day Virtual) £1,134 £1,886
Inhouse Training (Half Day Virtual) £703 £1,169
Inhouse Training (Full Day In Person) £1,260 £2,096
Inhouse Training (Half Day In Person) £787 £1,312

Upcoming training sessions

  • 3 October 2023 (virtual)

Contact us via to find out more, or book directly via the form below.