Managing Repeat Callers
Managing Repeat Callers
Overview
Utilising some of the techniques introduced in our three CPD certified helpline skills courses but taking a more detailed approach, this course aims to equip delegates with the skills and confidence to manage repeat callers effectively. Utilising a range of different approaches, from skills practice elements to understanding policy, delegates will discover a tiered approach to responding that protects the service user, the call handler and the organisation as a whole.
Who is it for?
Services who are looking to prepare for effectively managing repeat callers.
Duration
10am-4pm including breaks
Channel
Virtually via Zoom or face-to-face (maximum 16 people per group)
Additional info
Workbook provided
Cost
Please note - member fees are dependant on status, turnover and size of organisations.
We also offer rewards on our courses for members and non-members.
The below fees take effect from 1st April 2023. All fees are + VAT.
| Costs | Members | Non-members |
|---|---|---|
| Open Training (Virtual) | £103 per person | £173 per person |
| Open Training (In Person) | £156 per person | £257 per person |
| Inhouse Training (Full Day Virtual) | £1,134 | £1,886 |
| Inhouse Training (Half Day Virtual) | £703 | £1,169 |
| Inhouse Training (Full Day In Person) | £1,260 | £2,096 |
| Inhouse Training (Half Day In Person) | £787 | £1,312 |
Upcoming training sessions
- 3 October 2023 (virtual)
Contact us via training@helplines.org to find out more, or book directly via the form below.