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Managing Repeat Callers

Managing Repeat Callers

Managing Repeat Callers

Overview

Utilising some of the techniques introduced in our three CPD certified helpline skills courses but taking a more detailed approach, this course aims to equip delegates with the skills and confidence to manage repeat callers effectively. Utilising a range of different approaches, from skills practice elements to understanding policy, delegates will discover a tiered approach to responding that protects the service user, the call handler and the organisation as a whole.

Who is it for?

Services who are looking to prepare for effectively managing repeat callers.

Duration

10am-4pm including breaks

Channel

Virtually via Zoom or face-to-face (maximum 16 people per group)

Additional info

Workbook provided

Cost

Costs and Rewards on our courses for members and non-members.


Upcoming training sessions

  • 27 March 2024 (Virtual)

Contact us via training@helplines.org to find out more, or book directly via the form below.