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Telecom Services

Telecom Services

As a member of Helplines Partnership, we invite you to consider using one of our Trusted Suppliers for your phones, mobiles and broadband.

Call Handling

Call Handling are leaders in the CCCaaS (Cloud Contact Centre as a Service) sector, bringing a sector-specialised and hands-on approach to their partnerships.

  • Dedicated support
  • Support with AI chatbots
  • User connection via social media
  • Seamless integration with any CRM

Call Handling offer an inbound cloud-based Virtual Call Centre. The Virtual Call Centre (VCC) provides intelligent call routing and further advanced features without the need for any capital investment.

Your Co-op

Your Co-op is the UK’s only co-operative telecoms supplier providing modern, ethical and sustainable solutions with people in mind, including:

  • Call telephony services which integrate with your contact centre solutions. Pick from simple inbound number or single user VoIP phone with web-based controls (ideal for home-workers) to full cloud-based phone systems and unified communications platforms
  • Fairphone 4 – the greenest handset on the planet, climate positive SIM Only bundles or refurbished handsets

Reduce your organisations carbon footprint and support global communities affected by climate change with our climate positive telephony solutions.

Your Co-op also offer a free 1-hour consultation on any telecoms services - visit broadband.yourcoop.coop/Helplines-offer, email business.solutions@midcounties.coop or call 01608 434 084 and quote ‘Helplines’.