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Helpline Skills Packages

Helpline Skills Packages

Receive a 10% discount when booking the following courses together:

  • Level 1 and 2
  • Level 2 and 3
  • Level 1, 2 and 3

We provide three-stage training courses aimed at helpline workers. The programme enables participants to develop the skills and understanding needed to respond to the needs and challenges of the people who contact your service. All courses explore the importance of using reflective practice and effective self-care strategies to manage delegates’ own wellbeing and how they can build on their personal and professional resilience.

Beginners' Skills Package

This package includes our popular level 1 and 2 courses – Essential Helpline Skill and Developing Helpline Skills.

Experienced Skills Package

This package includes our level 2 and 3 courses – Developing Helpline Skills and Advanced Helpline Skills.

Complete Skills Package

This Complete Skills Package includes all levels (1, 2 and 3) of our popular skills-based Helpline Skills courses.

Please note: the discount cannot be used with any other reward or promotion.


Essential Helpline Skills is the first of our three-stage training course. This is a skills-based course that will give you the essential tools you need to confidently respond to calls to your service.


This course builds on the skills introduced in Level 1 and will give you the skills to understand challenging calls, how to respond and engage using empathic listening whilst maintaining appropriate professional boundaries

This is a skills-based course that will build on your helpline experience and support you to effectively respond to emotional, angry and repeat callers to your service. Participants will also receive a top-level introduction to suicidal callers and safeguarding

Open Training

  • Available virtually
  • These courses are an opportunity to learn alongside other organisations.
  • Up to 4 delegates from 1 organisation on each course
  • Course capacity: 16 delegates

In-house Training

  • Available virtually and in-person
  • These courses are an opportunity for your team to learn together
  • Training materials and learning content can be tailored to meet the specific needs of your organisation
  • Courses suitable for between 6 and 16 delegates

Enquire about in-house training via

Upcoming Open Training

September 2024 Training Dates

Level 1, 2 September 2024

Level 2, 10 September 2024

Level 3, 17 September 2024

October 2024 Training Dates

Level 1, 8 October 2024
Level 2, 16 October 2024
Level 3, 24 October 2024

November /December 2024 Training Dates

Level 1, 19 November 2024
Level 2, 27 November 2024
Level 3, 11 December 2024

Packages Member Fee (+VAT) Non-Member Fee (+VAT)
Complete Skills Package (in-house virtual) £3,204 £5,346
Complete Skills Package (in-house in-person) £3,561 £5,940
Complete Skills Package (open) £291 £488
All other Skills Packages (in-house virtual) £2,136 £3,564
All other Skills Packages (in-house in-person) £2,374 £3,960
All other Skills Packages (open) £194 £325
Packages - pricing