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Vicarious Trauma - Having a Healthy Workplace (CPD Accredited)

Vicarious Trauma - Having a Healthy Workplace (CPD Accredited)

2024 VT


The cumulative effects of handling emotional and distressing contacts can negatively impact on a person's social behaviours, emotional wellbeing, physical health, and cognitive reasoning. If unaddressed, vicarious trauma (VT) could not only harm the service worker but can also have serious implications for your service users. Based on recent research, this insightful and practical course will explore the implications of VT research within helpline services, helping you to establish and review strategies and procedures to effectively manage and address the personal and professional risks of VT.

Learning Objectives

  • Explore and understand the process of vicarious trauma
  • Explore the meaning of a complex call in your service and understand the impact complexity has on risk factors
  • Recognise and identify the key risk factors to your helpline workers and service
  • Utilise the Professional Quality of Life Measure (ProQOL) for early identification of burnout / vicarious trauma
  • Identify how to manage and reduce the risk of vicarious trauma for yourself and through organisational support
  • Create an action plan for your helpline/service

Additional info

  • CPD certified - receive a CPD Certificate upon completion
  • Accrue CPD Hours
  • Worksheets provided
  • Copy of powerpoint presentation after session
  • Attendance certificate upon request


Costs and Rewards on our courses for members and non-members.

Open Training

  • Available virtually
  • These courses are an opportunity to learn alongside other organisations.
  • Up to 4 delegates from 1 organisation on each course
  • Course capacity: 16 delegates

Inhouse Training

  • Available virtually and in-person
  • These courses are an opportunity for your team to learn together
  • Training materials and learning content can be tailored to meet the specific needs of your organisation
  • Courses suitable for between 6 and 16 delegates

Enquire about inhouse training via

Upcoming Open Training:

Date: 7 August 2024

Time: 10.00 – 16.00

Channel: Virtual - Zoom

Date: 10 October 2024

Time: 10.00 – 16.00

Channel: Virtual - Zoom

Contact us via to find out more, or book directly via the form below.