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Vicarious Trauma - Having a Healthy Workplace

Vicarious Trauma - Having a Healthy Workplace



The cumulative effects of handling emotional and distressing contacts can negatively impact on a person's social behaviours, emotional wellbeing, physical health, and cognitive reasoning. If unaddressed, vicarious trauma (VT) could not only harm the service worker but can also have serious implications for your service users. Based on recent research, this insightful and practical course will explore the implications of VT research within helpline services, helping you to establish and review strategies and procedures to effectively manage and address the personal and professional risks of VT.

Who is it for?

Anyone who hears trauma stories or who responds to service users in heightened emotional states as part of their work, plus the team leads and managers who support them.


10am-4pm including breaks


Virtually via Zoom or face-to-face (maximum 16 people per group)


Please note - member fees are dependant on status, turnover and size of organisations.

We also offer rewards on our courses for members and non-members.

The below fees take effect from 1st April 2023. All fees are + VAT.

Costs Members Non-members
Open Training (Virtual) £103 per person £173 per person
Open Training (In Person) £154 per person £257 per person
Inhouse Training (Full Day Virtual) £1,131 £1,886
Inhouse Training (Half Day Virtual) £701 £1,169
Inhouse Training (Full Day In Person) £1,257 £2,096
Inhouse Training (Half Day In Person) £787 £1,312

Upcoming training sessions

  • 17 January 2024 (Virtual)

Contact us via to find out more, or book directly via the form below.