Level 3 - Advanced Helpline Skills (CPD Accredited)
Level 3 - Advanced Helpline Skills (CPD Accredited)
Overview
This is a skills-based course that will build on your helpline experience and support you to effectively respond to emotional, angry and repeat callers to your service. Participants will also receive a top-level introduction to suicidal callers and safeguarding.
Who is it for?
Recommended for helpline service workers, volunteers and call handlers who have completed both the Essential Helpline Skills and Developing Helpline Skills courses and want to further develop their skills. Anyone involved with inducting new staff into an organisation.
Duration
10am-4pm including breaks
Channel
Virtually via Zoom or face-to-face (maximum 16 people per group)
Additional info
- CDP Certified - receive a CPD certificate upon completion
- Accrue CPD Hours
- Workbook & Reading Resources provided
Cost
Please note - member fees are dependant on status, turnover and size of organisations.
We also offer rewards on our courses for members and non-members.
The below fees take effect from 1st April 2023. All fees are + VAT.
| Costs | Members | Non-members |
|---|---|---|
| Open Training (Virtual) | £103 per person | £173 per person |
| Open Training (In Person) | £156 per person | £257 per person |
| Inhouse Training (Full Day Virtual) | £1,134 | £1,886 |
| Inhouse Training (Half Day Virtual) | £703 | £1,169 |
| Inhouse Training (Full Day In Person) | £1,260 | £2,096 |
| Inhouse Training (Half Day In Person) | £787 | £1,312 |
Upcoming training sessions
- 27 June 2023 (virtual) - Course full, please email training@helplines.org to be placed on the waiting list
- 22 August 2023 (Virtual)
- 13 September 2023 (Virtual)
Contact us via training@helplines.org to find out more, or book directly via the form below.