addarrow-downarrow-leftarrow-rightarrow-upcanceldowndownloademailIcons / Social / Facebookfilterhome Icons / Social / Instagram info left Icons / Social / LinkedInmenuremoverightsearchtagtranslateIcons / Social / Twitterup Icons / Social / YouTube user calendar location hide show close dashboard

Level 3 - Advanced Helpline Skills (CPD Accredited)

Level 3 - Advanced Helpline Skills (CPD Accredited)



This is a skills-based course that will build on your helpline experience and support you to effectively respond to emotional, angry and repeat callers to your service. Participants will also receive a top-level introduction to suicidal callers and safeguarding.

Who is it for?

Recommended for helpline service workers, volunteers and call handlers who have completed both the Essential Helpline Skills and Developing Helpline Skills courses and want to further develop their skills. Anyone involved with inducting new staff into an organisation.


10am-4pm including breaks


Virtually via Zoom or face-to-face (maximum 16 people per group)

Additional info

  • CDP Certified - receive a CPD certificate upon completion
  • Accrue CPD Hours
  • Workbook & Reading Resources provided


Costs and Rewards on our courses for members and non-members.

Upcoming training sessions

  • 20 March 2024 (Virtual)
  • 30 April 2024 (virtual)
  • 29 May 2024 (virtual)
  • 27 June 2024 (virtual)

Contact us via to find out more, or book directly via the form below.