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Level 3 - Advanced Helpline Skills (CPD Accredited)

Level 3 - Advanced Helpline Skills (CPD Accredited)



This is a skills-based course that will build on your helpline experience and support you to effectively respond to emotional, angry and repeat callers to your service. Participants will also receive a top-level introduction to suicidal callers and safeguarding.

Who is it for?

Recommended for helpline service workers, volunteers and call handlers who have completed both the Essential Helpline Skills and Developing Helpline Skills courses and want to further develop their skills. Anyone involved with inducting new staff into an organisation.


10am-4pm including breaks


Virtually via Zoom or face-to-face (maximum 16 people per group)

Additional info

  • CDP Certified - receive a CPD certificate upon completion
  • Accrue CPD Hours
  • Workbook & Reading Resources provided


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We also offer rewards on our courses for members and non-members.

Upcoming training sessions

  • 19 October 2022 (virtual)
  • 15 November 2022 (virtual)
  • 14 December 2022 (virtual)
  • 17 January 2023 (virtual)
  • 23 February 2023 (virtual)
  • 21 March 2023 (virtual)

Contact us via to find out more, or book directly via the form below.