addarrow-downarrow-leftarrow-rightarrow-upcanceldowndownloademailIcons / Social / FacebookfilterhomeIcons / Social / InstagramleftIcons / Social / LinkedInmenuremoverightsearchtagtranslateIcons / Social / Twitterup Icons / Social / YouTube user

Member benefits

Member benefits

Membership of Helplines Partnership supports you to deliver the best service you can for the people your service supports

Be part of the community

  • Take part in exclusive member events
  • Priority access to research and surveys
  • Learn from, work with and meet other helpline professionals
  • Monthly e-newsletters
  • Stay connected with member networking opportunities
  • Raise your profile through guest blog posts on our website
  • Represent the sector and stand for election to the Board of Trustees (voluntary sector members only)



  • Tap into the collective knowledge and experience of the team at Helplines Partnership and your fellow members
  • Professional advice and support for all stages of helpline development
  • Freephone numbers specifically for helplines that provide confidentiality to callers and reduce costs for your organisation
  • Increase accessibility to your service with the exclusive BT Payphone Access Charge waiver (PAC)
  • Prevent language being a barrier to accessing your helpline with specialist language translation services
  • Build reliability, flexibility and efficiency into your helpline with a cloud-based multi-channel Virtual Call Centre
  • We’re just a phone call away - we are your helpline


  • Be part of the collective voice of the helpline sector
  • Contribute to research that helps shape future activity
  • Opportunities to promote your service at our events in Member Showcases
  • Celebrate and recognise your helpline successes through the annual Helpline Awards
  • Increase awareness of your service with our Find a Helpline directory
  • Promote your membership with a Helplines Partnership Member logo