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Helpline Awards 2024

Helpline Awards 2024

Launching our annual conference and helpline awards

This year’s Annual Conference and Helpline Awards returns on Thursday 7 November 2024.

The Helpline Awards are an important part of the event, celebrating the unsung heroes, and recognising the exceptional work of the helpline sector.

We will be acknowledging and recognising the individuals and teams who are outstanding in how they provide support, guidance, and compassion to those in need.

More information about the awards and how to enter will be coming soon. In the meantime, here are the winners from last year’s event. It was great to celebrate the people behind the helplines and reward the amazing work that is done every day to make a difference.

We can’t wait to celebrate again with you this year.


Helpline Awards 2023

Helpline of the Year Award

Winner - Epilepsy Action

Runner up - Refuge National Domestic Abuse Helpline

Lifetime Service Award

Winner - Diane Wallace, Epilepsy Action

Runner up - Lydia Okroj, Scotland's Domestic Abuse and Forced Marriage Helpline

Mentor of the Year Award

Winner - Carol Gosal, Sahayak Asian line, Rethink

Runners up - David Thornton, Epilepsy Action, and Anne Brooks, Safeline

Employee of the Year Award

Winner - Jo Thurston, Parent Talk, Action for Children

Runner up - Steph Weatherley, The Migraine Trust

Innovation and Futureproofing Award

Winner - Stop Hate UK, 24/7 Start Safe Street Harassment App

Runner up - Parent Talk, Action for Children Geo-targeting Functionality

Volunteer of the Year Award

Winner - Olga Kovalova, Barnardo's Ukrainian Support Helpline

Runner up - Zoe Layton, Rethink

Staff Well-being Award

Winner - Barnardos

Runner up - Marie Curie Support Line