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Impact Practice and Measuring Outcomes for Helplines (CPD Accredited)

Impact Practice and Measuring Outcomes for Helplines (CPD Accredited)



How to capture, record and measure the impact of a helpline service can be a challenge for organisations, yet many funders and commissioners want to see evidence of the impact your service will have on the people who use it. This course will explore impact practice, types of data, data collection, ethics and data sharing. Using case studies and practical exercises you’ll learn how to frame your helpline’s impact, capture outcomes, collect and interpret data and create a practical action plan for your organisation.

Who is it for?

This course is aimed at service managers and fundraisers looking to attract further funding, to expand services or simply to collect information about service impact for internal use.


10am-4pm including breaks


Virtually via Zoom or face-to-face (maximum 16 people per group)

Additional info

  • CDP Certified - receive a CPD certificate upon completion
  • Accrue CPD Hours
  • Workbook & Reading Resources provided


Costs and Rewards on our courses for members and non-members.

Upcoming training sessions

  • 20 August 2024 (virtual)

Contact us via to find out more, or book directly via the form below.