Impact Practice and Measuring Outcomes for Helplines (CPD Accredited)
Impact Practice and Measuring Outcomes for Helplines (CPD Accredited)
Overview
How to capture, record and measure the impact of a helpline service can be a challenge for organisations, yet many funders and commissioners want to see evidence of the impact your service will have on the people who use it. This course will explore impact practice, types of data, data collection, ethics and data sharing. Using case studies and practical exercises you’ll learn how to frame your helpline’s impact, capture outcomes, collect and interpret data and create a practical action plan for your organisation.
Who is it for?
This course is aimed at service managers and fundraisers looking to attract further funding, to expand services or simply to collect information about service impact for internal use.
Duration
10am-4pm including breaks
Channel
Virtually via Zoom or face-to-face (maximum 16 people per group)
Additional info
- CDP Certified - receive a CPD certificate upon completion
- Accrue CPD Hours
- Workbook & Reading Resources provided
Cost
Please note - member fees are dependant on status, turnover and size of organisations.
We also offer rewards on our courses for members and non-members.
The below fees take effect from 1st April 2023. All fees are + VAT.
| Costs | Members | Non-members |
|---|---|---|
| Open Training (Virtual) | £103 per person | £173 per person |
| Open Training (In Person) | £154 per person | £257 per person |
| Inhouse Training (Full Day Virtual) | £1,131 | £1,886 |
| Inhouse Training (Half Day Virtual) | £701 | £1,169 |
| Inhouse Training (Full Day In Person) | £1,257 | £2,096 |
| Inhouse Training (Half Day In Person) | £787 | £1,312 |
Upcoming training sessions
- 26 March 2024 (virtual)
Contact us via training@helplines.org to find out more, or book directly via the form below.