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Level 1 - Essential Helpline Skills (CPD Accredited)

Level 1 - Essential Helpline Skills (CPD Accredited)



Essential Helpline Skills Online is a foundation level course. This is a skills-based course that will give you the essential tools you need to confidently respond to calls to your service.

Who is it for?

Those who are new to helplines or are looking to refresh their knowledge in the fundamentals. Anyone involved with inducting new staff into an organisation.


10am-4pm including breaks


Virtually via Zoom or face-to-face (maximum 16 people per group)

Additional info

  • CDP Certified - receive a CPD certificate upon completion
  • Accrue CPD Hours
  • Workbook & Reading Resources provided


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Please note - member fees are dependant on status, turnover and size of organisations.

We also offer rewards on our courses for members and non-members.

Upcoming training sessions

  • 14 February 2023 (virtual)
  • 15 March 2023 (virtual)
  • 11 April 2023 (virtual)
  • 10 May 2023 (virtual)
  • 8 June 2023 (virtual)

Contact us via to find out more, or book directly via the form below.