Level 1 - Essential Helpline Skills (CPD Accredited)

Overview

Essential Helpline Skills Online is a foundation level course. This is a skills-based course that will give you the essential tools you need to confidently respond to calls to your service.

Who is it for?

Those who are new to helplines or are looking to refresh their knowledge in the fundamentals. Anyone involved with inducting new staff into an organisation.

Duration

10am-4pm including breaks

Channel

Virtually via Zoom or face-to-face (maximum 16 people per group)

Additional info

• CDP Certified - receive a CPD certificate upon completion
• Accrue CPD Hours
• Workbook & Reading Resources provided

Cost

We also offer rewards on our courses for members and non-members.

Upcoming training sessions

• 10 November 2022 (virtual)
• 6 December 2022 (virtual)
• 11 January 2023 (virtual)
• 14 February 2023 (virtual)
• 15 March 2023 (virtual)

Contact us via training@helplines.org to find out more, or book directly via the form below.