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Level 2 - Developing Helpline Skills (CPD Accredited)

Level 2 - Developing Helpline Skills (CPD Accredited)



This course builds on the skills introduced in Level 1 and will give you the skills to understand challenging calls, how to respond and engage using empathic listening whilst maintaining appropriate professional boundaries.

Who is it for?

Recommended for helpline service workers and volunteers who have completed the Level 1- Essential Helpline Skills course and have some prior helpline experience. Anyone involved with inducting new staff into an organisation.


10am-4pm including breaks


Virtually via Zoom or face-to-face (maximum 16 people per group)

Additional info

  • CDP Certified - receive a CPD certificate upon completion
  • Accrue CPD Hours
  • Workbook & Reading Resources provided


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We also offer rewards on our courses for members and non-members.

Upcoming training sessions

  • 26 October 2022 (virtual)
  • 29 November 2022 (virtual)
  • 7 February 2023 (virtual)

Contact us via to find out more, or book directly via the form below.